Cancellation policy

Information on the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.

The withdrawal period is thirty days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. If you have ordered several goods that are delivered separately, the period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last good.

To exercise your right of withdrawal, you must inform us (JW Ecom B.V., Scharnerweg 35, 6224 JA Maastricht, Netherlands, email: info@kleefmode.com, telephone: +31 85 250 2208) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not required.

You may also complete and submit the model withdrawal form or another clear statement electronically on our website using the form below. If you use this option, we will promptly send you confirmation (e.g. by email) that we have received your withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notice exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless we have expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent the goods back, whichever occurs first.

You must send back or hand over the goods to JW Ecom B.V., Scharnerweg 35, 6224 JA Maastricht, Netherlands, without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired.

You will bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only if that loss in value results from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer’s personal needs.

The right of withdrawal expires early for contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Submit a withdrawal online

Information: You have 30 days from receipt of your order to exercise your right of withdrawal without giving any reason. Simply use the form below. If your order has already been dispatched, we may no longer be able to stop the delivery; you can then return the package to us within the same period.