Important information:
- Return period: 30 days
- After this period, returns will no longer be accepted.
- Cancellation fee: None
- Refund period: Within 7 days
- Return shipping costs: To be paid by the customer. The cost of a standard package via PostNL is approximately €6.95.
- Exchange: Accepted
- Terms and conditions: Here you can find the complete terms.
Return period
Kleef Mode grants you a 30-day cooling-off period after receiving your order. Within this period, you can return or exchange your order, provided that the item is unworn, unwashed, unused, and in its original packaging. After this period has expired, we can no longer accept returns.
Return process
Contact our customer service at info@kleefmode.com to start the return process. Please provide your order number and the reason for the return. Our team will send you a return authorization and clear instructions. Pack the items securely in the original packaging, including all accessories, labels, and documents. Then drop off the package with the designated shipping carrier.
Return address: Scharnerweg 35, 6224 JA, Maastricht, Netherlands.
Return your package, including our return form.
Please note: The return form is required to process your refund. Without this form, we cannot process the return.
Refunds
Once we have received and inspected your return, we will send you a confirmation by email. After approval, we will refund the amount within 7 days using the original payment method. Please note that processing times may vary between banks and credit card companies. If you have not received a refund after this period, please contact us via [E-Mail-Adresse einfügen] info@kleefmode.com.