Privacy Policy

This website is operated by JW Ecom B.V. JW Ecom B.V. (“we,” “us,” or “our”) places great importance on your privacy and is committed to protecting your personal data. This privacy policy explains what information we collect, how we use it, with whom we share it, and what rights you have regarding your data.

1. Controller

The controller responsible for data processing on this website is JW Ecom B.V., Scharnerweg 35, 6224 JA Maastricht, Netherlands, email: info@kleefmode.com.

2. What information we collect

When you use our shop, we may collect the following personal data:

• Name, address, and contact details (email address, telephone number, etc.).
• Payment information (e.g., selected payment method and billing address). Credit card details are processed exclusively by our payment service providers and are not stored by us.
• Information about purchases and orders.
• Preferences and interests that you have shared with us.
• Data provided in connection with customer service contacts, surveys, or promotions.
• your IP address and browser data for technical purposes.

3. Purposes and legal bases for processing

We use your data to:

• to process orders and payments and handle returns (Art. 6 para. 1 lit. b GDPR - contract performance).
• to provide customer service and answer your inquiries (Art. 6 para. 1 lit. b GDPR).
• to inform you about offers, promotions, and newsletters, provided you have consented (Art. 6 para. 1 lit. a GDPR - consent).
• to analyze and improve our services and prevent fraud (Art. 6 para. 1 lit. f GDPR - legitimate interest) or on the basis of your consent where cookies or similar technologies are used (Art. 6 para. 1 lit. a GDPR, § 25 TDDDG).
• to fulfill legal obligations, e.g. statutory retention obligations under tax and commercial law (Art. 6 para. 1 lit. c GDPR).

4. Cookies and analytics

Cookies: We use technically necessary cookies so that our shop functions (e.g., shopping cart and checkout). We only use analytics and marketing cookies if you have expressly consented via our cookie banner.

Managing consent: You can change or withdraw your consent at any time with effect for the future via the cookie settings on our website. You can also delete or block cookies in your browser settings. Please note that disabling technically necessary cookies may impair the functionality of our website.

5. Sharing your data

We do not sell or rent your personal data. We only share your data where this is necessary to fulfill the contract or another legal basis exists, in particular with:

• our store provider Shopify (hosting and shop system),
• Payment service providers for processing your payment,
• Shipping service providers for delivering your order,
• IT and marketing service providers that we have contractually obligated as processors to protect your data.

In addition, we only disclose data when legally required to do so.

6. Transfers to third countries

Some of our service providers, including Shopify, also process data outside the European Union, for example in the USA. In these cases, we ensure that an adequate level of data protection is maintained, for example through an adequacy decision by the European Commission (EU-US Data Privacy Framework) or EU Standard Contractual Clauses.

7. Retention period

We store your personal data only for as long as necessary for the stated purposes. We retain order and billing data for up to 10 years due to statutory retention obligations. We delete data processed on the basis of your consent as soon as you withdraw your consent, unless a statutory retention obligation applies.

8. Your rights

You have the right to:

• obtain information about the personal data we store about you (Art. 15 GDPR).
• have your data corrected (Art. 16 GDPR).
• request the deletion of or restriction of the processing of your data (Arts. 17 and 18 GDPR).
• receive your data in a structured, commonly used format (Art. 20 GDPR).
• object to processing based on legitimate interests, particularly for the purposes of direct marketing (Art. 21 GDPR).
• withdraw consent at any time with effect for the future (Art. 7(3) GDPR).
• lodge a complaint with a data protection supervisory authority, such as the Dutch Autoriteit Persoonsgegevens or the supervisory authority in your place of residence (Art. 77 GDPR).

To exercise your rights, you can contact us at info@kleefmode.com contact us.

9. Third-party services

Certain third-party providers, such as payment service providers, have their own privacy policies for the information we are required to share with them. We recommend that you read their policies to understand how your data is processed there. Once you leave our website or are redirected to an external website, this privacy policy no longer applies.

Contact details

Customer service hours: Monday to Friday: 9:00 – 17:00

Kleef Mode is operated by JW Ecom B.V., a company registered in the Netherlands

Commercial register number (KvK): 89992210

VAT ID: NL865177028B01

Address: Scharnerweg 35, 6224 JA Maastricht, Netherlands

Phone: +31 85 250 2208

Email: info@kleefmode.com