Important information:
- Return period: 30 days
- After this period, returns are no longer accepted.
- Cancellation fee: None
- Refund period: Within 7 days
- Return shipping costs: Paid by the customer (except for defective or incorrectly delivered items)
- Exchanges: Accepted
- Terms and conditions: Find the full terms here.
Return period
Kleef Mode grants you a 30-day cooling-off period after receiving your order. Within this period, you can return or exchange your order, provided that the item is unworn, unwashed, unused, and in its original packaging. After this period has expired, we can no longer accept returns.
Return process
Contact our customer service team at info@kleefmode.com to start the return process. Please provide your order number and the reason for the return. Our team will send you a return authorization and clear instructions. Securely pack the items in their original packaging, including all accessories, tags, and documentation. Then drop off the package with the designated shipping provider.
Refunds
Once we have received and inspected your return, we will send you a confirmation by email. After approval, we will refund the amount within 7 days using the original payment method. Please note that processing times may vary between banks and credit card companies. If you have not received a refund after this period, please contact us via [E-Mail-Adresse einfügen] info@kleefmode.com.