Terms and Conditions

This website is operated by JW Ecom B.V. Throughout the website https://kleefmode.com/ (the “Website”), the terms “we,” “us,” and “our” refer to JW Ecom B.V. The following General Terms and Conditions (“Terms and Conditions”) apply to all orders you place through our online shop, as well as to your use of our Website.

Our shop is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform through which we sell our products to you.

Section 1 – Scope

These Terms and Conditions apply to all contracts between JW Ecom B.V. and you as the customer, in the version applicable at the time the order is placed. Any deviating terms and conditions of the customer shall not be accepted unless we expressly agree to their validity in writing. For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their commercial or self-employed professional activity.

Section 2 – Contracting Party and Conclusion of the Contract

Your contracting party is JW Ecom B.V., Scharnerweg 35, 6224 JA Maastricht, Netherlands.

The presentation of products in our online shop does not constitute a legally binding offer, but an invitation to place an order. By clicking the “Buy now” or “Place order with obligation to pay” button, you submit a binding offer to purchase the goods in your shopping cart. Before submitting your order, you may review your details at any time and amend them using the correction functions in the ordering process.

Immediately after receipt of your order, you will receive an automatic confirmation of receipt by email, which does not yet constitute acceptance of your offer. The contract is concluded when we accept your offer by means of a separate email (order or shipping confirmation) or ship the goods to you. For payment methods where payment is initiated immediately during the ordering process (e.g. PayPal, credit card, Apple Pay, Google Pay), the contract is concluded upon completion of the payment transaction.

Section 3 – Contract Language and Storage of the Contract Text

The contract language is German. We store the contract text and send you the order details and these Terms and Conditions by email. You may view and print the Terms and Conditions at any time on this page.

Section 4 – Prices and Shipping Costs

All prices are final prices in euros and include statutory value-added tax. Delivery to the countries to which we ship is free of charge. For deliveries to countries outside the European Union, customs duties, taxes, or fees may apply and shall be borne by the recipient. Price changes apply only to future orders; the price displayed at the time you place your order applies to your order.

Section 5 – Payment

The payment methods displayed during the ordering process are available to you. Payment is processed by our payment service providers; credit card details are always transmitted in encrypted form and are not stored by us. Further information can be found on our Payment Methods page.

Section 6 – Delivery

Processing of your order generally takes 2–4 business days, followed by a shipping time of 4–7 business days. Further information can be found in our Shipping Policy. If an ordered item is unavailable, we will inform you without undue delay and promptly refund any payments already made.

Section 7 – Right of Withdrawal and Returns

As a consumer, you have a statutory right of withdrawal. Details can be found in our Withdrawal Instructions. In addition, we voluntarily grant you an extended return period of 30 days in accordance with our Returns and Refunds Policy. Your statutory right of withdrawal remains unaffected.

Section 8 – Retention of Title

The goods remain our property until full payment has been made.

Section 9 – Liability for Defects

The statutory rights relating to liability for defects apply. Please inspect the delivered goods upon receipt and report any obvious transport damage to info@kleefmode.com as soon as possible. Failure to make such a report has no effect on your statutory claims.

Section 10 – Liability

We shall be liable without limitation for damage resulting from injury to life, body, or health, for damage caused intentionally or by gross negligence, in the event of fraudulent concealment of a defect, and under the Product Liability Act. In the event of a slightly negligent breach of material contractual obligations (obligations whose performance is essential for the proper execution of the contract and on whose compliance you may regularly rely), our liability shall be limited to the foreseeable damage typical for the contract. In all other respects, liability for slight negligence is excluded.

Section 11 – Product Presentation

We make every effort to display the colors and images of our products as accurately as possible. However, color reproduction may vary slightly depending on the screen. Such minor deviations do not constitute a defect insofar as they are reasonable for you.

Section 12 – Use of the Website

It is prohibited to use the Website or its contents for unlawful purposes, transmit viruses or other harmful code, circumvent security features, collect the personal data of others, or misuse the Website through spam, phishing, crawling, or scraping. The contents of the Website (texts, images, design) are protected by copyright and may not be reproduced or used commercially without our written consent.

Section 13 – Comments, Reviews, and Submissions

If you submit reviews, comments, or other content to us, you grant us the non-exclusive, royalty-free right to publish such content in connection with our shop. Your content must not infringe the rights of third parties and must not contain unlawful, insulting, or misleading content. We reserve the right to remove such content.

Section 14 – Data Protection

The processing of your personal data is governed by our Privacy Policy.

Section 15 – Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have any questions or complaints, you can contact us at any time at info@kleefmode.com.

Section 16 – Applicable Law

The law of the Netherlands shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law shall apply only insofar as it does not deprive you of the protection afforded by mandatory provisions of the law of the state in which you have your habitual residence.

Section 17 – Amendments to the Terms and Conditions

Your order shall be subject to the version of the Terms and Conditions published on this page at the time you place your order. Subsequent amendments shall apply only to future orders.

Section 18 – Final Provisions

If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall replace the invalid provision.

Section 19 – Contact Details

Customer service hours: Monday to Friday: 9:00 – 17:00

Kleef Mode is operated by JW Ecom B.V., a company registered in the Netherlands

Commercial register number (KvK): 89992210

VAT ID: NL865177028B01

Address: Scharnerweg 35, 6224 JA Maastricht, Netherlands

Telephone: +31 85 250 2208

Email: info@kleefmode.com