Frequently asked questions
If you have a question about your package, we have compiled a list of frequently asked questions below. We hope you find it helpful! If not, please feel free to contact us!
Shipping
How long does it take to receive my order?
For orders to the countries we serve, the total delivery time is 5 to 9 business days (Mon - Fri). This period includes 2 to 4 business days (Mon - Fri) processing time and 4 to 7 business days (Mon - Fri) shipping time.
Read our full Shipping Policy.
Is shipping free?
Yes, we offer free shipping for all orders to the countries we currently serve.
Please refer to our shipping policy for the full list of available destinations and detailed shipping information.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our Track Your Order.
Payment
Which payment methods do you accept?
- American Express
- Apple Pay
- MasterCard
- iDEAL
- Google Pay
- Visa
- PayPal
When are my payments processed?
Your payment will be processed immediately after placing your order. You will receive a confirmation email with your purchase details.
Returns
What is the return policy?
You can return the product within 30 days of the delivery date. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the product is defective.
Read our full Return & Refund Policy here.
How do I return a defective item?
If your item is defective, please contact our customer service at
When will I get my money back?
Refunds are issued within 7 business days (Monday through Friday) after receipt and inspection of the returned product. The refunded amount will be credited back to the original payment method used.
Team Kleef Mode
Contact details
Customer service hours: Monday to Friday: 9:00 AM - 5:00 PM
Kleef Mode is managed by JW Ecom B.V., a company registered in the Netherlands
Chamber of Commerce number: 89992210
VAT number: NL865177028B01
Address: Scharnerweg 35, 6224 JA, Maastricht, Netherlands.
Phone: +3185 250 2208
Email: info@kleefmode.com