General Terms and Conditions
This website is operated by JW Ecom B.V. Throughout the website https://kleefmode.com/ (the “Website”), the terms “we,” “us,” and “our” refer to JW Ecom B.V. The following Terms and Conditions (“Terms”) apply to all orders you place through our online store, as well as to your use of our Website.
Our store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform through which we sell our products to you.
Section 1 - Scope
These Terms apply to all contracts between JW Ecom B.V. and you as the customer in the version applicable at the time of the order. Any conflicting terms and conditions of the customer shall not be accepted unless we expressly agree in writing to their validity. For the purposes of these Terms, a consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.
Section 2 - Contracting Partner and Conclusion of the Contract
Your contracting partner is JW Ecom B.V., Scharnerweg 35, 6224 JA Maastricht, Netherlands.
The presentation of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order. By clicking the “Buy now” or “Place order with obligation to pay” button, you submit a binding offer to purchase the goods in your shopping cart. Before submitting your order, you can review your details at any time and amend them using the correction functions in the ordering process.
Immediately after receiving your order, you will receive an automatic confirmation of receipt by email, which does not yet constitute acceptance of your offer. The contract is concluded when we accept your offer by sending you a separate email (order or shipping confirmation) or when we ship the goods to you. For payment methods where payment is initiated immediately during the ordering process (e.g. PayPal, credit card, instant bank transfer), the contract is concluded upon completion of the payment process.
Section 3 - Contract Language and Storage of the Contract Text
The contract language is German. We store the contract text and send you the order details and these Terms by email. You can view and print the Terms at any time on this page.
Section 4 - Prices and Shipping Costs
All prices are final prices in euros and include statutory VAT. Delivery to the countries we serve is free of charge. Deliveries to countries outside the European Union may be subject to customs duties, taxes, or fees payable by the recipient. Price changes apply only to future orders; the price displayed at the time of your order applies to your order.
Section 5 - Payment
The payment methods displayed during the ordering process are available to you. Payment is processed by our payment service providers; credit card details are always transmitted in encrypted form and are not stored by us.
Section 6 - Delivery
Order processing generally takes 2-4 business days, followed by a shipping time of 4-7 business days. Further information can be found in our Shipping Policy. If an ordered item is unavailable, we will inform you immediately and promptly refund any payments already made.
Section 7 - Right of Withdrawal and Returns
As a consumer, you have a statutory right of withdrawal. Details can be found in our Withdrawal Policy. In addition, we voluntarily grant you an extended 30-day return period in accordance with our Returns and Refunds Policy. Your statutory right of withdrawal remains unaffected.
Section 8 - Retention of Title
The goods remain our property until full payment has been received.
Section 9 - Warranty
Statutory liability rights for defects apply. Please inspect the delivered goods upon receipt and report any obvious transport damage to info@kleefmode.com as soon as possible. Failure to make this report does not affect your statutory claims.
Section 10 - Liability
We are fully liable for damages arising from injury to life, body, or health, for damages caused intentionally or by gross negligence, in the event of fraudulent concealment of a defect, and under the Product Liability Act. In the event of a slightly negligent breach of essential contractual obligations (obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance you may regularly rely), our liability is limited to the foreseeable damage typical of the contract. In all other respects, liability for slight negligence is excluded.
Section 11 - Product Presentation
We make every effort to display the colors and images of our products as accurately as possible. However, color reproduction may vary slightly depending on the screen. Such minor deviations do not constitute a defect insofar as they are reasonable for you.
Section 12 - Use of the Website
It is prohibited to use the Website or its contents for unlawful purposes, transmit viruses or other harmful code, circumvent security features, collect the personal data of others, or misuse the Website through spam, phishing, crawling, or scraping. The contents of the Website (texts, images, design) are protected by copyright and may not be reproduced or used commercially without our written consent.
Section 13 - Comments, Reviews, and Submissions
If you submit reviews, comments, or other content to us, you grant us the non-exclusive, royalty-free right to publish such content in connection with our store. Your content must not infringe the rights of third parties or contain unlawful, offensive, or misleading content. We reserve the right to remove such content.
Section 14 - Privacy
The processing of your personal data is governed by our Privacy Policy.
Section 15 - Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. If you have any questions or complaints, you can contact us at any time at info@kleefmode.com.
Section 16 - Applicable Law
The law of the Netherlands applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law applies only insofar as it does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you have your habitual residence.
Section 17 - Changes to the Terms
The Terms applicable to your order are the version published on this page at the time of your order. Subsequent changes apply only to future orders.
Section 18 - Final Provisions
If individual provisions of these Terms are or become invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall replace the invalid provision.
Section 19 - Contact Details
Customer service hours: Monday to Friday: 9:00 - 17:00
Kleef Mode is operated by JW Ecom B.V., a company registered in the Netherlands
Commercial register number (KvK): 89992210
VAT ID: NL865177028B01
Address: Scharnerweg 35, 6224 JA Maastricht, Netherlands
Phone: +31 85 250 2208
Email: info@kleefmode.com