Shipping policy
Important information
- Order cut-off: 4:00 PM
- Order processing: 2–4 business days
- Shipping time: 4–7 business days
- Total delivery time: 6–11 business days from receipt of order
- Free delivery: Available for all orders to the countries we serve.
Shipping process
Once your order has been confirmed, it will be processed within 2–4 business days, including inspection and packaging. After shipping, delivery to the countries we serve generally takes 4–7 business days. Overall, you will therefore generally receive your order within 6–11 business days.
Once your order has been handed over to the shipping provider, you will receive a shipping confirmation by email with a tracking link. You can track your order here.
Estimated delivery times by country
Once your order has been processed and shipped, the following standard delivery times apply:
| Country | Estimated delivery time |
|---|---|
| Netherlands | 4–7 business days |
| Belgium | 4–7 business days |
| United Kingdom | 4–7 business days |
| Ireland | 4–7 business days |
| France | 4–7 business days |
| Poland | 4–7 business days |
| United States | 4–7 business days |
| Italy | 4–7 business days |
| Spain | 4–7 business days |
| Czech Republic | 4–7 business days |
| Germany | 4–7 business days |
| Denmark | 4–7 business days |
| Portugal | 4–7 business days |
| Canada | 4–7 business days |
| Australia | 4–7 business days |
| Slovakia | 4–7 business days |
| Greece | 4–7 business days |
| South Africa | 4–7 business days |
| Hungary | 4–7 business days |
| Austria | 4–7 business days |
| Switzerland | 4–7 business days |
| New Zealand | 4–7 business days |
These times are estimates. Actual delivery times may vary depending on your exact location, the shipping provider's performance, customs clearance for international orders, and peak shipping periods.
For deliveries to countries outside the European Union (e.g., the United Kingdom, Switzerland, or the USA), import duties, taxes, or fees may apply and must be paid by the recipient.
Delays
During peak periods such as Christmas, Black Friday, or promotions, shipping times may vary. Delays in customs clearance may also affect delivery.
If your tracking number is not yet active, it will take 2–4 business days to update. If you have questions about customs duties or delivery status, please feel free to contact us.
Cancellations
If you would like to cancel your order, please contact us as soon as possible at info@kleefmode.com. Once the order has been shipped, cancellation is no longer possible. However, you can return the goods under your right of withdrawal.
Damaged or incorrect items
If your item was damaged during transport, we will send you a replacement free of charge or refund the full purchase price at your request. Your statutory warranty rights remain unaffected.
If you receive the wrong product or have another problem, please contact us and include a photo or video of the issue so that we can resolve it quickly.
Contact details
Customer service hours: Monday to Friday: 9:00 – 17:00
Kleef Mode is operated by JW Ecom B.V., a company registered in the Netherlands
Commercial register number (KvK): 89992210
VAT ID: NL865177028B01
Address: Scharnerweg 35, 6224 JA Maastricht, Netherlands
Phone: +31 85 250 2208
Email: info@kleefmode.com