Important information:
- Return period: 30 days
- After this period: Returns will no longer be accepted
- Cancellation costs: None
- Refund period: Within 7 days
- Return shipping costs: Customer responsibility. The cost for a standard package via PostNL is approximately €6.95.
- Exchanges: Accepted
- Terms and conditions: View the full policy here
Return Period
Kleef Mode offers a reflection period of 30 days after receiving your order. Within this period, you can return or exchange your order, provided the item is unworn, unwashed, and unused, and is in the original packaging. After this period, we can no longer accept returns.
Return Process
Contact our customer service team at info@kleefmode.com to start the return process. Include your order number and the reason for the return. Our team will send you a return authorization and clear instructions. Pack your items securely in the original packaging, including all accessories, labels, and documentation. Then drop off the package with the designated courier.
Return address: Scharnerweg 35, 6224JA, Maastricht, Netherlands.
Return your package together with our return form.
Please note: the return form is required to process your refund. Without this form, we cannot process the return.
Refunds
Once we have received and inspected your return, we will send you a confirmation by email. If approved, we will process the refund via the original payment method within 7 days. Please note that processing times may vary with banks and credit card companies. If you have not received your refund after this period, please contact us at info@kleefmode.com.