Frequently Asked Questions (FAQ)

If you have a question about your package, we have compiled a list of frequently asked questions below. We hope it helps! If not, please feel free to contact us!

Shipping

How long will it take to receive my order?

For orders to the countries we deliver to, the total delivery time is 6 to 11 business days (Mon - Fri). This period includes 2 to 4 business days (Mon - Fri) of processing time and 4 to 7 business days (Mon - Fri) of shipping time.

Read our complete Shipping Policy.

Is shipping free?

Yes, we offer free shipping for all orders to the countries we currently deliver to. Deliveries to countries outside the EU may be subject to customs duties or import fees.
Our Shipping Policy contains the complete list of available delivery destinations and detailed shipping information.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number. You can use this number to track your order on our Track Order page.

Payment

Which payment methods do you accept?

• American Express
• Apple Pay
• MasterCard
• iDEAL
• Google Pay
• Visa
• PayPal

When are my payments processed?

Your payment is processed immediately after you place your order. You will receive a confirmation email with the details of your purchase.

Returns

What is your return policy?

You can return the product within 30 days of the delivery date. The product should be unused and, if possible, in its original packaging. The customer is responsible for return shipping costs unless the product is defective or was delivered incorrectly. Your statutory right of withdrawal remains unaffected.

Read our complete Returns & Refund Policy here.

How do I cancel my order?

You can declare your cancellation informally by email at info@kleefmode.com or use our cancellation form. You can find all the information in our Right of Withdrawal Notice.

How do I return a defective item?

If your item is defective, please contact our customer service at info@kleefmode.com. We will send you a prepaid return label and cover the shipping costs.

When will I get my money back?

Refunds are initiated within 7 business days (Monday to Friday) after the returned product has been received and inspected. The refunded amount will be credited back to the payment method originally used.

Kleef Mode Team

Contact Details

Customer service hours: Monday to Friday: 9:00 - 17:00

Kleef Mode is operated by JW Ecom B.V., a company registered in the Netherlands

Commercial Register number (KvK): 89992210

VAT ID: NL865177028B01

Address: Scharnerweg 35, 6224 JA Maastricht, Netherlands

Phone: +31 85 250 2208

Email: info@kleefmode.com